Registration Policy
Swim Lesson Registration
- We cannot ‘hold’ or reserve spots in lesson classes without payment. Once a registration application has been submitted, the spot in the class is not guaranteed until payment is received from our front desk staff and the class roster has been updated at that same time.
- The lesson ratios of coach to swimmers are non-negotiable, no exceptions. Please do not ask the front desk staff to ‘squeeze’ your child into a class that is already full, as this won’t happen.
- Requests for private lessons are just that. Due to the high demand of our coaches, their availabilities are extremely limited. Please have patience when trying to enroll in a private. Once you have submitted your registration application for this type of lesson, we do keep this on file for up to 1 year and will contact you when an instructor becomes available.
Credits and Refunds
The registration minimum is 4 students for all levels of swim lessons (2 for Bubbler /30min lesson). The Calphin Aquatic Club will make every effort to combine or reschedule classes with low enrollment. Please be aware that your class may be cancelled if enrollment is low and in that case a credit or refund will be issued. Also note the following policies concerning any changes to a class:
- No Refund, Make ups, or Credits after 1st day of the class.
- Self practice will be available for missed classes.
- Bounced check subjected to $25 charge.
- First time rescheduling a class time is free in each session, but there is $20 processing fee for each subsequent reschedule of a class.
- There is $20 processing fee for each transfer request after the first day of the program.
- A WRITTEN and SIGNED MEDICAL EXCUSE is required for any cancellation.
Special Makeup Policy for Our Summer Swim Programs Only:
If you want to enroll in our summer swim programs and you know (or can reasonably anticipate) at the time of enrollment that you will miss any swim lessons, we will offer you club credit (equal to the amount that was paid) valid for the fall program of the same year only (immediately following the summer session for which the credit is issued). However you and your swimmer must meet at least one of the following conditions in order to be eligible for the credit:
- You will miss 3 to 5 consecutive lessons per session. If you miss 1~2, then the self practice tickets will be offered as usual, in lieu of credit. If you miss six lessons (50+%) or more per session, you should not enroll that session.
- Swim lessons missed due to a vacation.
- Swim lessons missed due to a monthly biological cycle(period), for female swimmers only.
- Swim lessons missed due to an illness, with a doctor’s memo signed by your physician.
To redeem your credits, you must provide paperwork legitimizing this condition to our staff. First, you must email us to clubcr@Calphin.com, notifying us of your lesson starting date and the number of the swim lessons that will be missed before the session starts or with sufficiently advanced notice prior to the missed lesson. Secondly, you must ask our staff to provide you a verification email of the lesson dates you actually miss after fact. Third, you must submit hardcopies of the above two emails and any other paper-trail at the time of your fall enrollment in order to redeem your credits.