•  Enrollment: Year‑round program, monthly tuition billed on the 25th. Annual fee $40, new student setup $45.

•  Attendance: One makeup per month with 24‑hr notice. No refunds for missed lessons.

•  Payments: Card on file required. $15 fee if payment fails, $50 fee for bounced checks.

•  Refunds & Credits: No refunds after 3 days; credits valid for 1 year. Refunds only for special cases.

•  Discounts: Sibling/multi‑class discounts apply. Offers cannot be combined.

•  Non‑Compliance: $50–$100+ fees for violations; may result in service refusal.

•  Safety: Parents must stay on‑site for minors. Swimmers follow staff and pool rules.

•  Health: Sick swimmers not allowed. Masks may be recommended. All swimmers must carry insurance.

•  Biohazards: Cleanup fees $50–$200 for accidents (vomit, fecal, etc.).

•  Apparel: One replacement within 30 days if broken.

•  Media & Photos: Calphin may use photos/videos unless parents opt out in writing. Parents may not record lessons.

•  Communication: Updates via email/portal. Feedback welcomed.

•  Emergency & Insurance: Limited secondary coverage; families must carry their own insurance.

•  Security Video: CCTV may record; footage confidential, shared only with authorities if required.

•  Behavior: Respectful communication required; no abusive language.

•  Facility Rules: No hazardous items, smoking, food/drink on pool deck. Keep areas clean.

•  Animals & Diapers: No pets. Children under 5 must wear swim diapers.

•  Self‑Practice: Offered to enrolled students; non‑students may purchase passes. Lane limits apply.

•  Private Lessons: Limited availability; refunds subject to $60 fee; make‑ups only with doctor’s note.

•  Class Placement: Evaluations every 10 weeks; level‑up only after passing test.

•  Closures: Classes may close if under‑enrolled; tuition credited, no refunds.