Registration & Refund Policy

Swim Lesson Registration

• We cannot ‘hold’ or reserve spots in lesson classes without payment. Once a registration application has been submitted, the spot in the class is not guaranteed until payment is received from our front desk staff and the class roster has been updated at that same time.
• The lesson ratios of coach to swimmers are non-negotiable, no exceptions. Please do not ask the front desk staff to ‘squeeze’ your child into a class that is already full, as this won’t happen to ensure our class quality.
• Requests for private lessons are just that. Due to the high demand of our coaches, their availabilities are extremely limited. Please have patience when trying to enroll in a private. Once you have submitted your registration application for this type of lesson, we do keep this on file for up to 1 year and will contact you when an instructor becomes available.

Credits and Refunds
The registration minimum is 4 students for all levels of swim lessons (2 for Bubbler /30min lesson). The Calphin Aquatic Club will make every effort to combine or reschedule classes with low enrollment. Please be aware that your class may be cancelled if enrollment is low and in that case a credit or refund will be issued. Also note the following policies concerning any changes to a class:

• No Refund, Make ups, or Credits after 1st day of the SESSION.
• Self practice will be available for missed classes.
• Bounced check subjected to $25 charge.
• First time rescheduling a class time is free in each session, but there is $20 processing fee for each subsequent reschedule of a class.
• A WRITTEN and SIGNED MEDICAL EXCUSE is required for any cancellation.

Special Club Credit Policy for Our SUMMER Swim Programs ONLY:
During the SUMMER SESSION ONLY, we have a special credit policy. If your swimmer(s) is going to miss three or more consecutive due to planned vacation, we can offer credit as long as you give a minimum 2 weeks advance notice with a copy of your travel documentation. The credit will be applicable to the immediately following (Fall) session (unless you specify otherwise).

What do YOU (the customer) have to do to receive and use the credit?

1. Notify CALPHIN either (a) on the registration form when you register or (b) by emailing clubcr@calphin.com two weeks before the first missed class and provide the necessary travel documentation
2. Receive a verification credit email from CALPHIN with the dollar amount of credit after the first missed class
3. Print out and bring in the credit email with your next session’s registration (whichever session you decide to come back; club credit never expires) to have your tuition adjusted (prorating you the credit you received during Summer)

What does CALPHIN have to do to get your credit to you?

1. Receive your notification of the planned missed classes and documentation (either by email or on your registration form.
2. Send you a credit email after the first missed class of your planned vacation

Any missed classes that are not consecutive or number less than three will be accommodated through Self-Practice Tickets. Self-Practice will be offered Monday, Wednesday 8-9pm and Sunday 12-1pm every week. You must have notified the front desk for any missed class prior to the start of class on missed day in order to get into the Self-Practice free of charge. Otherwise, there is a $4 charge.

Credits and Refunds

The registration minimum is 4 students for all levels of swim lessons (2 for Bubbler /30min lesson). The Calphin Aquatic Club will make every effort to combine or reschedule classes with low enrollment. Please be aware that your class may be cancelled if enrollment is low and in that case a credit or refund will be issued. Also note the following policies concerning any changes to a class:

• No Refund, Make ups, or Credits after 1st day of the class.
• Self practice will be available for missed classes.
• Bounced check subjected to $25 charge.
• First time rescheduling a class time is free in each session, but there is a $20 processing fee for each subsequent reschedule of a class.
• There is $20 processing fee for each transfer request after the first day of the program.
• A WRITTEN and SIGNED MEDICAL EXCUSE is required for any cancellation. Credit will be issued for the prorated amount, for the remaining lessons in the session, based upon the date Calphin Aquatic Club RECEIVES THE WRITTEN PHYSICIAN’S MEMO (retroactive requests cannot be granted, as it eliminates our opportunity to fill the vacated class spot).

Once enrolled, your child has a reserved class time. Make sure you have booked your child in a class that fits your schedule. Please understand that the instructor is there to teach your child, even if you do not come to class. In the event a class needs to be cancelled due to pool conditions, mechanics, or unforeseen circumstances, we will make every effort to contact you prior to your class time.  In order to help us, please make sure to follow the guidelines stated below:

• Please make sure that we have at least one reliable phone number on file that we can contact you with in case of an emergency pool closure. Notify us immediately if your phone numbers change.
• Credit will not be given for pool closures. In the event of a pool closure, we will arrange a partial make-up lesson for the lessons affected by the closure.

We strive to maintain instructor consistency for our students. There are, however, occasions when instructors may have extended leave of absences, resign, have conflicting school schedules or other personal situations that create the need to replace the instructor. Often these situations are beyond our control. We will do everything possible to make a smooth transition for your child.