Make-Up Policy

Make-Up classes are ONLY offered for the following reasons:

• Illness/injury
  • With documentation from a doctor
• Emergency Situations
  • With documentation
• Menstrual Cycle

Swimmers will receive a Free Makeup Token for each session they attend.

**All documentation needs to be given to our Front Desk. You can bring it in once you return to classes or you can email them to info@calphin.com**

If a Make-Up Class is not scheduled, then House Credit will be applied to your account. Calphin doesn’t not give out REFUNDS for missed classes. Please look at our Refund Policy for more information.

When classes are canceled due to pool maintenance or accidents, House credit or a self-practice pass will be issued, but not a make-up class. Also, Calphin does not offer Make-up classes for traveling or rescheduling issues. Start dates for sessions cannot be changed/prorated due to traveling, all classes must start at the same time.

For any missed classes that do not fall under this policy, customers will be offered free self-practice that can be used anytime during the current session.

Cancellation Policy

Customers who need to DROP/CANCEL their current session can submit their REQUEST through our Customer Portal there is a $15 processing fee. Once Calphin approves your request the remain balance from the session will be issued as HOUSE CREDIT and be used for your next enrollment or for any purchase at Calphin.

Calphin WILL NOT refund/issue any monetary value back to the credit card on file. ** Please see our Refund Policy for more information**.

Refund Policy:

Customers can REQUEST a Refund within 72 hours of purchase (3 days). All REQUEST must be made in-person, over the phone or by email (info@calphin.com). There is a processing fee for ALL refund request. Front Desk staff are authorized to approve refund request. All requests must be approved by Management/Owner. It can take but is not limited to 6 weeks or more. If your refund is approved Calphin will issue your refund in CHECK form. (Calphin does not refund back to the credit card on file) Checks must be picked up at the Front Desk within 2 months of issued date or can be mailed. Please note that any aggressive/forceful/hostile refund demands or chargebacks will not be tolerated and may result in police intervention, outstanding tuition billing, refusal of service, or legal action.

If there is an error made within our Parent Portal or Calphin’s Staff makes an error, Calphin is happy to process your refund request. These requests will follow with in our regular Refund Request Policy, but Calphin Management may waive the processing fee.

For a quicker turned around Calphin recommends having refunds issued as HOUSE CREDIT.

Calphin House Credit Policy:

Calphin’s House credit is issued for the following:

• Dropped/Canceled classes
• Injury/illness
  • With proof of Doctor’s note
• Price adjustments that need to be made due to change in level

House Credit MUST be used with-in 1 year for the DATE that is it issued. Calphin will not REFUND any House Credit. House Credit may also be transferred from 1 customer to another. To do this we ask that you contact the Front Desk to assist you. **Please see Refund Policy for more information**